Accreditation
CALEA Public Safety Communications Accreditation
On July 28, 2001, MICCOM became the first Emergency Medical Communications Center to be awarded accreditation in the Public Safety Communications Accreditation Program by the Commission on Accreditation for Law Enforcement Agencies. The Public Safety Communications Accreditation Program was developed by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and the Association of Public Safety Communications Officials International (APCO). The Communications Accreditation Program consists of 214 Communications Standards. In order to receive accreditation, an agency must demonstrate compliance with the applicable standards by an onsite assessment team sent by the commission.
MICCOM completed an On Site Assessment in May of 2001 year and appeared before the commission at its summer conference in St. Louis. The Commission conducted a hearing, reviewed the onsite report and posed additional questions about the agency. The Commissioners then voted to award MICCOM a full 3 year accreditation. The accreditation period has since been changed to a 4 year accreditation period. The agency is now assessed yearly through an electronic review of its policies and adherence to applicable accreditation standards. An assessment team visits the agency every four years for a full review.
MICCOM has received reaccreditation awards in 2004, 2007, 2010, 2013, 2016 and 2020.
Commission on Accreditation of Ambulance Services
In 2013, Englewood Hospital and Medical Center EMS received CAAS Accreditation. During the On Site Visit for Englewood Hospital and medical Center EMS, MICCOM was required to demonstrate compliance with the applicable CAAS Standards for the Communications Center. The MICCOM Communications Center maintains compliance with the applicable CAAS Standards.
Commission on Accreditation of Medical Transport Systems
In 2015, Hackensack Air Med One Program received CAMTS Accreditation. During the On Site Visit for Hackensack Air Med One, MICCOM was required to demonstrate compliance with the applicable CAMTS Standards for the Communications Center. The MICCOM Communications Center maintains compliance with the applicable CAMTS Standards.
Accreditation Public Comment Portal
The purpose of this public portal is to receive comments regarding an agency's compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence.
