About Us

In 1981 Hackensack Hospital, now known as HackensackUMC established a paramedic program as a result of the pilot program conducted at the Hackensack Fire Department through the State of New Jersey.  This allowed for expansion of services throughout the county.  The Dispatch Center called "Hackensack” was created.  As other hospitals joined the program and placed their MICU’s into service, they were dispatched by Hackensack.  After several years the Dispatch Center was renamed "MICCOM” (Mobile Intensive Care Communications).  In 1993 MICCOM was relocated out of the Medical Center to an office building in Totowa and was designated as a Public Safety Dispatch Point (PSDP) specializing in Emergency Medical Dispatching.  MICCOM continued to grow by increasing its services to the hospitals it serves and Municipal clients as the EMS System continued a rapid growth over the past several years.



By 2011, MICCOM had doubled its size and call volume.  In July of that year, MICCOM moved into a new office space in Hackensack, New Jersey.  MICCOM’s new Communications Center cost 1.4 million dollars to construct.  It contains a seven position Motorola MCC5500 Radio Console equipped with 84 channels and patching capabilities, an integrated Plant Vesta E-9-1-1 System, and a Tier 3 Computer Aided Dispatch Computer System.



MICCOM has a state of the art communications network that is comprised of multiple point to point T-1 circuits with channel banks.  The network covers five counties in the northern top of New Jersey which is over 1500 square miles bordering New York and Pennsylvania.



In 2012, MICCOM added Air Medical Communications with the addition of a medevac helicopter to HackensackUMC.  The operational area for the helicopter is a 100 nautical mile radius of its base in West Milford, New Jersey.  This increases the coverage area of the Communications Center to include New York State, Pennsylvania, New York City, Connecticut and Long Island.



Today MICCOM remains a department of HackensackUMC and is a comprehensive EMS Communications Center committed to provide the highest level of service to the EMS community, which includes First Responders, BLS, ALS, Mass Casualty Support, Special Operations and Air Medical Communications.